Refunds deserve a system of record, not a spreadsheet
Lumtry exists so that high-volume refund decisions are made by policy you can defend, reasoning you can inspect, and approvals your team stays in control of.
Most refund processes sit between two bad options: a rigid rule set that cannot handle the gray areas, or a queue of manual decisions that nobody can later explain. Both lose money and trust.
Lumtry takes a different position. Deterministic policy settles the predictable cases the same way every time. Scoped AI reasoning weighs the ambiguous ones and shows its work. Anything that needs a person is routed to the right approver, and every step is recorded in an append-only audit trail. The result is automation an operator can run and an auditor can verify.
Built by Agnotiq
Agnotiq, Inc. is based in Toronto, Ontario, Canada, and builds agentic workflow products for e-commerce operators: pipelines with evidence you can inspect and a person making the final call.
Lumtry
This product
Agentic refund orchestration: deterministic policy, scoped AI reasoning, human approval, and a full audit trail.
MarginTide
Sister product
Competitive pricing intelligence: an agent pipeline that monitors rival prices, grades the evidence, and recommends the move. You decide.
Visit margintide.comMarginTide watches what your products should sell for; Lumtry settles what happens when a sale comes back. Same operating pattern, both ends of the margin.