Terms of Service

By creating an account, signing in, clicking “I agree” (or a similar control), or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a company or other legal entity (your “Organization”), you represent that you have authority to bind that Organization, and “you” means that Organization. The Service is intended for business use by people who are at least the age of majority in their jurisdiction; it is not directed to consumers or to children.

“Service” means Lumtry, including the policy engine, the AI Model Router, dashboards, Slack approvals, APIs, and related software and websites we provide.

“Policy” means the deterministic refund rules you configure for your Organization, which the Service evaluates cases against.

“Output” means any recommendation, rationale, score, report, or other result the Service generates or surfaces, including everything produced by the AI Model Router.

“Refund Case” means a customer refund request evaluated by the Service, together with the Policy determination, any AI-generated recommendation, the approval history, and the resulting refund execution status.

“Customer Data” means the data you or your authorized users submit to or generate through the Service, including order data, refund cases, policy configuration, and approval records.

“Subscription” means a paid plan you select, together with its billing term and usage entitlements.

The Service evaluates refund cases against your Policy. Cases your Policy fully covers are settled deterministically. Cases your Policy routes as ambiguous or out-of-policy are evaluated by AI reasoning through the AI Model Router, which produces a recommendation and rationale for your team’s review. Unless your Policy fully settles a case, the case is routed to a human approver, through the dashboard or Slack, before any refund executes.

AI-generated Output is produced by automated systems and is provided as decision support for your team’s review. It may be incomplete, inaccurate, or otherwise unsuitable for a given case.

• Not professional advice. Output is not legal, financial, accounting, tax, or other professional advice, and creates no advisory or fiduciary relationship.
• Human approval governs. Except where your Policy fully and deterministically settles a case, no refund executes without a recorded approval from an authorized user in your Organization. You are responsible for configuring your Policy and for every approval decision your team makes.
• You own the Policy. You are responsible for the content, accuracy, and legality of the Policy you configure, and for ensuring it complies with applicable consumer-protection and refund-disclosure laws.

You agree that you are responsible for:

• configuring and maintaining an accurate refund Policy for your Organization;
• reviewing and approving, or declining, every Refund Case that is routed to your team;
• the accuracy and lawfulness of the Customer Data you connect or provide, and your right to provide it;
• all activity under your account and workspace, and for the acts and omissions of your authorized users; and
• maintaining the security of your account credentials.

The Service is multi-tenant and organized into workspaces. Workspace administrators control membership, roles, plan, and Policy configuration, and are responsible for managing their users’ access and approval permissions. You must provide accurate account information and keep it current. You may not share accounts or let unauthorized persons use the Service.

You agree not to, and not to permit anyone to:

• use the Service for any unlawful purpose;
• submit data you do not have the right to submit, or that infringes, misappropriates, or violates a third party’s rights;
• probe, scan, overload, or interfere with the Service or its infrastructure, or circumvent usage entitlements, rate limits, or security controls;
• reverse engineer, decompile, copy, frame, scrape, or create derivative works of the Service, except to the extent this restriction is prohibited by applicable law;
• resell, sublicense, or provide the Service to third parties as a service bureau, or use it to build a competing product; or
• use the Service to circumvent an approval gate or to execute refunds outside your configured Policy and approval controls.

We may set and enforce reasonable technical limits (including usage entitlements tied to your plan) and may suspend or throttle use that we reasonably believe violates these Terms or threatens the Service or other customers.

The Service relies on third-party providers to operate: your store platform (for order and refund intake), your payment processor (for refund execution), and Slack (for approval delivery, if connected). We are not responsible for third-party services, and your use of them may be governed by their own terms; your store platform’s, payment processor’s, and Slack’s own terms apply to your use of those services. The providers we use to operate the Service are described in our Privacy Policy.

Each party may access the other’s confidential information in connection with the Service. Each party agrees to protect the other’s confidential information with reasonable care, to use it only as needed to exercise rights and perform obligations under these Terms, and not to disclose it except to those who need it and are bound by similar obligations, or as required by law. Our handling of personal information is governed additionally by the Privacy Policy.

The Service and all Output are provided “AS IS” and “AS AVAILABLE,” with all faults and without warranty of any kind.

To the maximum extent permitted by law, we disclaim all warranties, express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. Without limiting the foregoing, we do not warrant that:

• Output (including AI recommendations and rationale) is accurate, complete, current, or fit for your purpose;
• the Service will be uninterrupted, secure, timely, or error-free, or that defects will be corrected; or
• use of the Service will achieve any particular refund cost, approval-rate, or other business result.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you; in that case such warranties are limited to the minimum scope and duration permitted by law.

These limitations are a fundamental basis of the bargain and reflect the allocation of risk between you and us; the fees would be materially higher without them.

You will defend, indemnify, and hold harmless Agnotiq, Inc. and its affiliates, and their officers, directors, employees, and agents, from and against any third-party claims, and any resulting losses, damages, liabilities, costs, and expenses (including reasonable legal fees), arising out of or relating to: (a) your Customer Data or your use of the Service; (b) your Policy or approval decisions, including any refund executed or declined based on your configuration; (c) your violation of these Terms or of applicable law (including consumer-protection or refund-disclosure laws); or (d) your violation of any third party’s rights or of any store platform, payment processor, or Slack terms.

These Terms apply while you use the Service. You may stop using the Service and cancel your Subscription at any time (§9). We may suspend or terminate your access, in whole or in part, if you materially breach these Terms, fail to pay, or use the Service in a way that we reasonably believe is unlawful or harmful; where practicable and lawful we will give notice and an opportunity to cure.

On termination, your right to use the Service ends and we may delete Customer Data in accordance with the Privacy Policy and our retention practices; please export anything you need first. Provisions that by their nature should survive (including §4, §11 through §15, §18, and §19) survive termination.

We may modify, add to, or discontinue features of the Service. We may also update these Terms from time to time. If we make a material change, we will provide notice by a reasonable means (for example, in-product notice, email, or posting an updated version with a new effective date). Changes are effective when posted unless stated otherwise; continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not agree, stop using the Service.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. Subject to the next paragraph, the courts located in Toronto, Ontario, Canada have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to that jurisdiction and venue. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at legal@agnotiq.com; we will try to resolve it with you in good faith for at least 30 days. You are responsible for compliance with any local laws that apply to your use of the Service, and the Service may not be used where prohibited by export, sanctions, or other laws.

1. Entire agreement. These Terms and the documents they incorporate are the entire agreement between you and us about the Service and supersede prior agreements on that subject. An Enterprise order form or written agreement signed by us prevails over these Terms to the extent of any conflict.
2. Severability and waiver. If a provision is unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect. Our failure to enforce a provision is not a waiver.
3. Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
4. Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
5. Notices. We may give notices through the Service or to your account email; you may give us legal notice at legal@agnotiq.com.
6. Relationship. The parties are independent contractors; these Terms create no partnership, agency, or joint venture.

Agnotiq, Inc. is located in Toronto, Ontario, Canada. For questions about these Terms, contact legal@agnotiq.com. For account or product help, contact support@agnotiq.com. For privacy matters, see our Privacy Policy or email privacy@agnotiq.com.