Every refund decision, grounded and reviewable
Lumtry pairs rules that never drift with reasoning you can inspect, wrapped in durable workflows and a complete audit trail.
Decisioning and approvals
Deterministic policy engine
Author versioned rules that decide the predictable cases the same way every time. Versions are immutable once published, and in-flight refunds pin the policy version they started on, so a rule change never rewrites a decision already in motion.
AI-assisted decisioning, always governed
For the cases policy cannot settle on its own, model-assisted reasoning weighs the context through the typed model router and proposes a disposition, with the rationale attached. A new or changed policy can run in shadow mode alongside the live decision path first, so you see what it would have done before it decides anything.
Dashboard and Slack approvals
Route the cases that need a person to the right approver in the dashboard or in Slack. Slack actions are decision intents that the backend re-verifies against canonical state before anything changes, so the dashboard stays the source of truth.
Execution, trust and operations
Stripe and PayPal execution, with compensation
Approved refunds run as a durable workflow from intake through validation, policy, approval, and execution. If a downstream step fails, an explicit compensation step reverses what already happened, so nothing is left half-done.
Audit trail and correlation
Every decision, signal, and override is append-only and tagged with a correlation ID that follows the case end to end. Auditors get a complete, immutable trail without asking engineering to reconstruct it.
Return-receipt gating
When a refund is contingent on a physical return, execution waits for the return to actually arrive before money moves, closing the gap between approving a refund and paying one out early.
Usage-metered billing
Refund volume is metered against your plan's entitlements, with usage held rather than silently dropped when a limit is reached, so nothing processes without your workspace being able to account for it.
Shopify intake and integration health
Shopify feeds refund cases in as orders happen. Every connected integration, Shopify, Stripe, PayPal, and Slack, reports live health, so a degraded provider is visible before it becomes an incident.
On the roadmap
These are not part of Lumtry today. They are where the product is headed next, and none of them ship until they are working.
Guided first-run wizard
Coming soonA walk-through from demo data to a connected store, a first policy, shadow mode, and go-live, so setup has a clear order instead of a blank dashboard.
Self-serve purchase
Coming soonPublished prices, in-app checkout, and a trial you can start without talking to sales first.
Voice approvals
Coming soonApprove or reject a routed case by voice for teams that triage on the move.
Fraud network signals
Coming soonCross-tenant fraud signals feeding into policy and AI reasoning as an additional input, not a replacement for either.
ERP integrations
Coming soonRefund and return data flowing into the ERP systems finance teams already reconcile against.
Visual policy flow builder
Coming soonA visual editor for policy logic, sitting alongside the current rule authoring rather than replacing it.
See it on your own refunds
Connect a store and watch policy and AI handle the volume while your team handles the exceptions.